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Status Not open for further replies. Previous Next Sort by votes. McWillies Estimable. Dec 25, 6 0 4, 0.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.
You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I have searched the web for this but I have not found any good solution. When watching Netflix, my screen turns off after 5 minutes. Of course, I have set my energy saving settings to turning off the screen after 5 minutes, but it should not happen when watching a movie.
The funny thing is, it seems like Netflix disables my screensaver automatically, but it does not disable the feature that turns off the screen. Also, with all other streaming sites I have used this has never been a problem. I use Firefox and Windows 8. I do not want to change the energy settings every time I want to watch Netflix, but I do not want to change them to never turning the screen off either. I also prefer not to use a program that fakes mouse movements or anything like that.
Can anyone help me? Try a variation of those two. Do you have Mobility Center and its Presentation Settings toggle? Win-x b Alt-u. Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Site Feedback. Tell us about your experience with our site. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Robert Aldwinckle on forums Replied on March 16, Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response? In reply to Robert Aldwinckle on forums's post on March 16, Thanks, but that's just a shortcut to changing the energy settings. Since I do not have to do this for any other streaming site, I do not think I should have to do it for Netflix.
Maybe I should actually ask the Netflix support instead of Microsoft. Vijay B Replied on March 25, Hi, If you do not want the screen to be turned off, then the only option will be to disable power saving mode.
If you disable power saving mode, then the screen goes to sleep mode when you are not using computer. This is by design. This site in other languages x.If the Netflix app crashes or closes and takes you back to your device's menu screen or live television, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue. If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:.
If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.
We are currently researching this error. To help us investigate, please contact customer service. Antivirus and firewall software are important tools to keep your computer secure. However, they may occasionally interfere with Netflix unintentionally. Updating or temporarily disabling your security software may help resolve these issues. Install available updates for your security software.
The software's manufacturer may have already corrected problems causing their product to interfere with Netflix. If the problem does not occur when your security software is disabled, this may indicate that the software is outdated or unintentionally interfering with Netflix. Re-activate it, then reach out to your security software's manufacturer to address the issue. Select Settings. Windows will check for updates. If it does not, select Check for updates.
Highlight the Netflix app and press the Menu button on the controller. In the Apps section, select Netflix. Once the app has finished downloading, select Launch to sign in and try Netflix again. Download the latest firmware version for your region. This will be version 1. From the Home screen, tap the App Store icon. In iOS 6, hold your finger on each app until a red badge with a line through it appears, then tap the badge to close each app. Tap the Home button to return to the Home screen, then try Netflix again.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off. In iOS 6, hold your finger on the app until a red badge with a line through it appears, then tap the badge to close the app. Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.
Netflix crashes or closes
Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking. Tap the cloud icon.Whenever I watch Netflix, after about 20 minutes, my laptop just shuts off. My setting are set that the computer stays powered up for hours, no limits before turning off. Any idea what is going on? I have checked all my settings and nothing tells it to shut down after any amount of time. I would agree your laptop is overheating.
Download the free program Core Temp; a small program to monitor processor temperatures. Run it while on Netflix and watch your chip core temps.
Perhaps is your computer overheating due to the netflix load. It runs on silverlight, which is almost as inefficient as flash when compared to HTML 5, so this does seem to get the fans going and may also heat up the computer to a point where it has to shut down.
When computers shut down like that, most times it is caused by overheating. I would say that it could be the video card is getting to hot for the laptop cooling and when it reaches the threshold, it will shutdown to avoid damage. Try cleaning your laptop or take it to the local repair shop. In chase your laptop have a low specs and you are watch HD videos in Netflix, you video card heats up to a certain point and it automatically shuts down in order to protect the board for not getting burnt.
Go to advanced power settings. I think there is a heating problem with your laptop. So it shuts down to protect itself from too much heat.
I would say the laptop is overheating, and today's most laptop safety countermeasure for this issue is by shutting down your computer. I've had a similar problem with some desktops and hibernate in Windows 7. You may want to check the advanced power settings. If it's a temperature issue, you'll need to remove the heat sink, apply new thermal past and reattach the heat sink.
Go to system event log to see if there is any errors at the time you computer shut down. Right click computer icon-manage-system tools-event viewer-Windows logs-system. A memory leak could cause the problem. Click on startRight click on Computer, Click on Properties 2.If you experience a solid green screen with sound when you try to watch Netflix, it typically points to information stored on your device that needs to be refreshed.
Follow the troubleshooting steps for your device below to resolve the issue. Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work.
If you do not see the Report a Problem link, the problem has automatically been reported. If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off. Visit Apple's support site to upgrade to the latest macOS.
While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.
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Type Netflix in the search box and press Enter. Windows will check for updates. If it does not, select Check for updates. Ensure that all of your graphics drivers are up to date. If your computer includes both integrated and dedicated graphics, you will need to check each one for updates.
If you are unsure how to do this, contact your computer manufacturer. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it. We are currently researching this error. To help us investigate, please contact customer service. Help Center Help Center. Try 30 Days Free Sign In. Back to Help Home. Restart your device. Select Settings. Select My Fire TV. Select Restart. Try Netflix again. Android phone or tablet. Play another TV show or movie.
Netflix "Crashing" Monitor?
In power options the monitor is configured to turn off go to power saving mode after 10 minutes of inactivity. The problem is it also turns itself off when I watch long YouTube videos in full screen. I like power saving, so the default behavior is OK, but it shouldn't kick in when I watch fullscreen videos.
Make sure you use the Zen Jiggle mode to avoid any onscreen interference with your viewing pleasure.
Actually the software CAN ask windows to turn power saving off. Thats how media players do it. But when you watch youtube or other flash videos it is the browser that's running, nothing else. There is a flash plugin but this is a plugin, it only has access to the same things the browser has.
If the browser does not provide access to power saving management the plugin can't access it.
So the only way for that to be solved would be that browsers could have a new feature that would disable power saving when you visit some certain sites or has the ability to manage power saving and somehow passes that access to third party plugins. I don't see there is another way.
Maybe it depends on the browser and the operating system, but I can tell you that using Firefox This can be seen by running powercfg -requests while a sound is playing run cmd. Two things are shown in this example output.
It's the firefox. The sound playing through the audio driver prevents the system from going to sleep. I consider Firefox's behavior undesirable, as I seldom watch long YouTube videos, and I don't want every message notification from Facebook Chat to turn my screen on. I suspect there's some arcane reason that apps don't inherently have access to the power-saving settings, or it'd be a big no-brainer for Windows Media Player to have a "disable power saving" switch.
It's hack, but it should work. Now all I need to do is figure out how to kick this in from across the network, when we're streaming from the DVR. Instead turn off your monitor and other displays using the power button on the display whenever you go AFK.How to watch netflix on Android Auto and fix black screen problem.
Maybe power saving looks for apps running in full screen mode but does not find any, because it's only the plug-in that's in full screen.Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! The Future changes shape! Meet the new Samsung smartphone! After watching Netflix for about an hour the screen randomly goes black and then the backlight shuts down and it seems like the screen is completely off.
Nonetheless the TV is on because the light on the power on button is off, indicating the TV is on. Then, when I press any button on the remote the screen instantly powers back on and Netflix immediately starts buffering what I was previously playing.
Has anyone else experienced something like this? I'm not sure why you deleted your previous message to replace it with " Have you noticed it happening outside of Netflix or could it be the Netflix app causing the issue? I saw some other Google search "discussions" that seemed related and wanted to check out first before might work, and thus not alarm needlessly. Those seemed unresolved as well. Only with Netflix. Did not happen again last night since, and wanted to try hardwiring ethernet cable from router instead of streaming if it did - often wondering about periodic interferences here.
Waiting to see if it happens again. So do you get a full blackout or just the screen off like in sleep mode where it resumes normally when you press a key on the remote? First, I got he full blackout on Netflix. Then I saw that Googled article regarding such with a solution that worked.
I tried it reset Samsung "Hub" software, which resets components including likely Netflix and it worked fine. Then, I had the issue you described like sleep mode, but resumes with touching any key. It hasn't happened again since the last first time the other day. Sadly mine's done it a few times but it's most likely software-related so I'm hoping someone notices it, especially seeing as it's happening across models.
Turn on suggestions.